Frequently Asked Questions
Everything you need to know about your Eight Ounce Coffee experience.
What are your shipping rates and delivery times?
We offer free shipping on orders over a certain threshold within Canada and the USA. Standard shipping typically takes 2-7 business days depending on your location. Expedited options are available at checkout.
Do you offer a warranty on brewing equipment?
Yes, all electrical equipment and high-end brewers come with a manufacturer's warranty. We also provide a 1-year limited warranty on most hardware to ensure your home cafe setup remains in peak condition.
What is your return policy for coffee and accessories?
We accept returns on unused, unopened equipment and accessories within 30 days of purchase. Please note that for food safety reasons, roasted coffee beans are final sale and cannot be returned.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an automated email with a tracking number and a link to monitor your package's journey.
Do you provide wholesale pricing for cafes and businesses?
Yes, we have a dedicated wholesale program for cafes, restaurants, and offices. You can apply for a wholesale account through our 'Wholesale' portal to access bulk pricing and professional-grade equipment.
How do I know which coffee grinder is right for my home setup?
Choosing a grinder depends on your preferred brewing method (espresso vs. filter). We provide detailed comparison guides on our blog, and our customer support team is available via chat to provide personalized recommendations.